Assignment 1 Fundamentals of Effective Communication in...

Assignment 1: Fundamentals of Effective Communication in the workplace BUS 100 05/10/2014 Professor: The ability to communicate is one of the key factors to have a successful business. You could offer an excellent product or service, but if you’re unable to promote your services and communicate effectively with clients and co-workers the potential for growth is limited. The principle areas of communication are: Purpose, Style and listening. The Purpose: Today’s society focuses on customers’ satisfaction, most business ask the consumer to take surveys to learn more about their experience. It is highly important to make sure our customers leave happy and satisfied with our service, and if they feel any different we need to get†¦show more content†¦Once the client would sit on my chair I would start my client consultation, this process is highly important to make sure we are on the same page as the customer. Listening: During a client consultation I made sure to listen to my client’s needs and use active listening to give the client a sense of confidence and assure them that they would be taken care of, I also made sure to clarify any doubts with the client. For example, when the client would ask to have a haircut or trimming of only one inch, I would always ask them to describe what one inch meant to them. My clientele was constant. My customers kept returning back to me and bringing in new customers with them, one of the best complements I got was â€Å"You never leave my hair too short you always cut it exactly how I want it† and many others. My communication skills were not always good. At first, I made many mistakes. I can still remember how I would always start without asking questions when I started doing hair at beauty school. If the client would ask for a haircut, I would just start cutting the hair or if the ask for highlights I would just start bleaching, because of my lack of communication skills, the end result was never what the client wanted. This caused those clients to be unsatisfied and unhappy with the services I provided for them. That is, when oneShow MoreRelatedValue of Diversity Paper1213 Words   |  5 PagesDiversity Paper Cultural Diversity SOC/315 Value of Diversity in the Workplace In companies or corporations the global landscape now reflects diversity in the employees found in the workplace. Employees come from different backgrounds, geographic or global areas, ethnic and cultural origins, and have unique skills and talents. Individuals must work together and merge skills and manage diversity effectively in the workplace. Our thoughts, actions, and very beliefs are shaped by our culture. 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